Shipping
All Sylvia cabinets are shipped by freight truck. The freight company will call to set up a delivery day and time with you. Please note that the drivers are only able to give an approximate time Ð as deliveries do not always go as planned. We will call you to let you know shipping day from our company and to answer any questions.
Shortage and Damage Claims
- Claims for shortages must be made to Joya Distributing, Inc. within 5 (five) days of receipt of goods: call our office for assistance (800/428-2804).
- Always inspect all boxes completely for damage before delivery driver leaves. If you notice damage, either refuse delivery or make sure you and/or the driver make a notation of the damage on the delivery receipt before accepting the shipment. If there is a problem with the merchandise, simply close up the box and call us toll-free 1-800-428-2804. We take care of everything else, the re-shipment, and the replacement paperwork.
Return Policy
Returned merchandise will not be accepted without first obtaining a Return Authorization number (RA#) from Joya Distributing, Inc. Call our office for assistance. You must have the original invoice number and date of purchase to receive authorization. Return the merchandise with the authorization marked clearly on the box and refer to the RA# on all correspondence. Merchandise will not be accepted for credit after 30 days from the date of invoice. All returned merchandise must be in good condition and is subject to a 15% restocking fee. You are responsible for return freight charges.
Will my furniture be assembled for me?
Yes, except for attaching the casters/wheels.
Can I cancel my order?
Orders placed online can generally be cancelled as long as they have not left the warehouse?
Once you place your order, you will receive the contact information of service representatives that will help you with your order. To cancel your order, simply call a service representative, or, if you prefer, e-mail us at usainfo@sylviadesign.com. A full refund will promptly be made to your credit card. In some cases a restocking fee may apply if you cancel your order more than 48 hours after it is placed.
United States Shipping - UPS Ground
All shipping to United States addresses is sent via UPS Ground. When you order, you will receive a real-time shipping quotation, as well as an indication of the delivery time for each item in your order. Tracking numbers are available. Also note, UPS can only deliver to your door - they cannot place your furniture in your home or assemble your items.
What types of payments do you accept?
Sylviadesign.com processes both Visa and MasterCard on behalf of our customers. In addition, for many of our retailers we accept their store credit cards. Proceed to Checkout from your Furniture.com Shopping Cart for full details.
Do you charge my credit card at the time I place my order?
We follow the payment policies of our retail partners. Some require just a deposit at the time of order, however many require payment in full at the time of your order. We will authorize your card when you complete your order, which includes confirming your account number and your available balance with your credit card company. Your card is not charged at this time. Our retail partner will charge your credit card when your order is processed and accepted by them. Payment requirements are explained fully during the checkout process.
Do you accept COD orders?
We cannot accept COD orders. All orders must be paid in full prior to delivery.
Order Processing Time - 48 Hour Maximum
Please make sure that you give us an accurate street address that can be delivered to. All Sylviadesign.com orders are processed in 24-48 business hours. Delivery quotes are for business days only. Shippers do not ship on Saturday or Sunday and do not count those days in quotes. Items contained in one order may be shipped from different locations.
Special Shipping Cases - Outside the Continental United States
Certain shipping limitations apply in certain cases. Delivery times to Puerto Rico, Alaska, and Hawaii may differ from posted estimates.
For international orders (including to Canada), we offer USPS Priority Mail International or Global Xpress Guaranteed, both of which offer online tracking.
Returns & Refunds - "If I don't like it, can I send it back?"
In order to be processed, all exchanges/returns/refunds must be approved by a Sylviadesign.com representative.
If the wrong item is shipped, or the item is damaged or defective, we will issue a full refund, including shipping costs, or ship you a new one at our expense.
Order Cancellation - "What if I change my mind?"
If you decide to cancel your order on a shipped item before it has shipped, please call us for cancellation approval. If you decide to cancel your order and it has already shipped, even if you have not yet received it, you will be responsible for returning it to the location from which it was shipped at your own expense. In addition, you will be charged for the original shipping to you and issued a refund for the difference. If the package has been opened, a 15% administration fee will apply.
Conditions of Refund/Return - "Where's the fine print?"
You can request a return authorization in writing (by e-mail is fine) within the first 30 days from the date of purchase. If you refuse a shipment without having received authorization from an Sylviadesign.com representative to do so, you will be charged for the shipping of the product both ways. A refund will be issued for the difference.
Products Under Warranty - "Do you honor warranties?"
Please contact us to determine if the problem you are having is covered by warranty.
We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns.
All information is encrypted
All financial data you enter on Sylviadesign.com is encrypted with secure socket layer (SSL) that encodes the information before your Web browser software sends it to us. You will know a page is secure when you see the small lock icon at the bottom of your browser screen. The SSL software decodes the data only after it reaches our server, meaning hackers can't snatch any of your personal information while it is in transit. Once the data reaches our site, the same state-of-the-art security software we use to guard all of our company's essential business data protects your personal data as well.
No credit card information is ever stored
Our site uses a secure order form for customers to request products for purchase. This form requires a user's billing and financial information (such as credit card numbers). Financial information that is collected is used only to bill the user for the particular products and/or services requested in that specific order. This information is used only for that purpose and is never shared with any other person or company. The financial information is encrypted from our own staff and cannot be retrieved by anyone in our organization. Our servers use secure third-party processing services (Cybersource and PayPal) to process credit cards and payments. Neither our servers nor the third-party processing servers store credit card information for any use other than processing the specific credit card transaction for which the information was given.
Your Order History is never shared
Our store maintains a list of receipts, which comprise the Order History for each customer. This information is accessible by logging in to the store and then clicking on the Check My Order link located in the top right corner of any page on our site. This information is for your convenience, only after you log in using your unique username and password. It is not available to anyone else except our support staff. Because our system never receives your un-encrypted credit card information, it cannot be stored in your Order History.
Sylviadesign.com is committed to protecting your online privacy while providing you with the most useful and enjoyable Web experience possible. While you can use many features of Sylviadesign.com anonymously, you are required to provide personal information to gain access to some of our premium content and services.
How we protect your personal information
All personal data you enter on Sylviadesign.com is encrypted with secure socket layer (SSL) that encodes the information before your Web browser software sends it to us. The SSL software decodes the data only after it reaches our server, meaning hackers canÕt snatch any of your personal information while it is in transit. Once the data reaches our site, the same state-of-the-art security software we use to guard all of our companyÕs essential business data protects your personal data as well. In addition to using the most secure technology available, we work tirelessly to make sure that we use any information you provide us only in ways you have approved.
What we provide to third parties
While Sylviadesign.com does not provide any third-party access to your personal information except to facilitate your own attempts to register with our partners or receive offers from select partners as mentioned elsewhere in this policy, we may provide third parties with aggregate statistics about our customers, traffic patterns, and related site information. This data reflects site usage patterns gathered during hundreds of thousands of customer visits to our Web site each month, but it does not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information. Orders Our site uses an order form for customers to request products. We collect visitor's billing and financial information (such as their credit card numbers). Financial information that is collected is used only to bill the user for products and services. This information is used only for that purpose and is never shared with any other person or company. We don't store credit card information for any use other than processing the credit card transactions. Our store maintains a list of receipts or Order History for each customer. This information is accessible by logging in to the store and then clicking on the Order History link located in the right margin of the Lobby page or at the top of your Shopping Cart page. This information is for your convenience. It is not available to anyone else. Your credit card information is not stored in your Order History.
Links
This site contains links to other sites. Sylviadesign.com is not responsible for the privacy practices or the content of such Web sites. As privacy practices may be different at other sites please review each site's privacy statement.
Obtaining your consent
By using our Web site, you give Sylviadesign.com permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law.
Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Tell us what you think
Sylviadesign.com welcomes your questions and comments about our privacy policy. Please send e-mail to privacy@Sylviadesign.com.
